Privacy Policy

Privacy Policy — Theronix (POPIA Compliant)

Last Updated: 1 November 2025

Theronix (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled lawfully, transparently, and securely in accordance with the Protection of Personal Information Act (POPIA).

By accessing theronix.co.za or purchasing our products, you consent to the practices described in this Privacy Policy.

1. What Personal Information We Collect

We collect the following categories of personal information:

1.1 Information You Provide to Us

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order details

• Communication history

• Account login information (if applicable)

1.2 Automatic Information (Collected via Cookies & Analytics)

• IP address

• Device information

• Website usage data

• Browser type

• Referring URLs

• Pages viewed and time spent on the site

1.3 Payment Information

Payments are securely processed through third-party payment gateways.
We do not store or have access to your full credit card details.

2. How We Use Your Personal Information

Your information is used for legitimate business purposes, including:

2.1 Order Processing

• Confirming and fulfilling orders

• Providing shipping updates

• Customer service communication

2.2 Account & Website Functionality

• Creating and managing your user account

• Improving user experience and website functionality

2.3 Marketing & Communication

• Sending relevant promotions, product updates, and newsletters

• Opt-out is available anytime

2.4 Legal, Safety & Compliance

• Fraud detection and prevention

• Meeting regulatory or audit requirements

• Responding to lawful requests from authorities

3. Legal Grounds for Processing (POPIA Requirements)

We process personal information based on the following lawful grounds:

• Consent: When you voluntarily provide information or subscribe to marketing

• Contractual necessity: To fulfill your order

• Legitimate interest: To improve services, prevent fraud, and communicate essential updates

• Legal obligation: When required by South African law

4. How We Store & Protect Your Information

We implement strict security measures to protect your information, including:

• Encrypted website (SSL)

• Secure hosting

• Encrypted payment processing

• Access limited to authorised personnel only

• Regular security audits

While we take strong precautions, no system is 100% secure. By using our website, you acknowledge and accept this risk.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We only share data with trusted third parties when necessary:

5.1 Operational Partners

• Payment processors

• Courier companies

• Email service providers

• IT support teams

• Website hosting services

These providers only access information necessary to perform their services and are obligated to protect it.

5.2 Legal Requirements

We may disclose information if:

• Required by South African law

• Needed to protect our rights, property, or users

• Necessary for fraud prevention

6. Cookies & Tracking Technologies

Theronix uses cookies to:

• Improve website functionality

• Analyse visitor traffic

• Personalize user experience

• Enable cart and checkout features

You may disable cookies in your browser settings, but some features may not function correctly.

7. Your POPIA Rights

Under POPIA, you have the right to:

✔ Access your personal information

✔ Correct inaccurate details

✔ Request deletion where legally possible

✔ Object to certain types of processing

✔ Withdraw consent at any time

✔ Lodge a complaint with the Information Regulator

To exercise these rights, contact us at:

📧 privacy@theronix.co.za

8. Data Retention

We retain data only as long as necessary for:

• Fulfilling orders

• Record-keeping

• Legal compliance

• Customer service

After this period, information is securely deleted or anonymized.

9. Children’s Privacy

Our website and products are strictly intended for adults 18 years and older.
We do not knowingly collect data from minors.

If a child’s information was mistakenly submitted, contact us immediately for removal.

10. Third-Party Links

Our website may contain links to external sites.
We are not responsible for:

• Their content

• Their privacy practices

• Their security measures

We recommend reviewing the policies of any third-party site you visit.

11. Changes to This Privacy Policy

Theronix may update this policy periodically.
Changes will be posted on this page with an updated revision date.

Continued use of the website indicates acceptance of the current policy.

12. Contact Information

For questions or privacy-related requests:

📧 privacy@theronix.co.za
📍 Theronix South Africa

We are committed to handling all requests promptly and in line with POPIA requirements.